Frequently Asked Questions
General Questions
Is it free to use the platform?
Yes! Creating an account and browsing listings is completely free. Some premium features and services may have fees, which are clearly displayed before you commit.
Do I need to create an account to browse?
No, you can browse listings without an account. However, you'll need to create an account to contact sellers, post listings, or make purchases.
How do I verify my account?
After creating your account, verify your email and phone number. You can also complete identity verification for additional trust badges.
For Sellers
How much does it cost to post a listing?
Basic listings are free! Premium features like featured placement or extended visibility may have additional costs.
How long do listings stay active?
Standard listings remain active for 30 days. You can renew them before they expire or upgrade to premium for extended visibility.
Can I edit my listing after posting?
Yes, you can edit your listing at any time from your account dashboard. Changes may require re-approval.
What happens if my item doesn't sell?
You can renew your listing, adjust the price, or improve your photos and description. Our support team can also provide tips for better results.
For Buyers
How do I contact a seller?
Click the "Contact Seller" button on any listing to send a message. Make sure you're logged in to your account.
Can I negotiate the price?
Yes! Many sellers are open to negotiation. Send them a message with your offer and negotiate through our messaging system.
What payment methods are accepted?
Payment methods vary by seller. Common options include cash, bank transfer, and our escrow service. Always confirm payment methods before meeting.
What if the item is not as described?
Contact the seller first to resolve the issue. If you can't reach an agreement, use our dispute resolution system or contact support.
Safety and Security
How do I report a suspicious listing or user?
Click the "Report" button on any listing or user profile. Our team reviews all reports and takes appropriate action.
Is my personal information safe?
Yes, we take data security seriously. We use encryption and follow industry best practices to protect your information. Read our Privacy Policy for details.
What should I do if I'm scammed?
Report it immediately through our reporting system and contact support. We'll investigate and take action, including banning fraudulent users.
Technical Support
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and enter your email. You'll receive instructions to reset your password.
Why is my listing not showing up?
Listings typically appear after approval, which usually takes 24 hours. Check your email for any notifications about your listing status.
How do I delete my account?
Go to your account settings and select "Delete Account." Note that this action is permanent and cannot be undone.
Still Have Questions?
If you can't find the answer you're looking for, please contact our support team. We're here to help!